Reopening FAQs

Frequently Asked Questions

As part of our phased reopening approach, we have made some changes to our standard operating practices. These changes will include modified hours, check-in process, program schedules, and more. Cool Springs is using a systematic approach that has been approved by the U.S. Surgeon General. We want to thank our customers in advance for extending kindness and courtesy to each other and to staff members who are working hard to keep the Complex safe and clean.

Frequently Asked Questions

Cleaning

CLEANING

Through research, CDC guidelines and industry best practices, we have formulated extensive cleaning and sanitizing procedures, including the introduction of EPA registered disinfectants proven to eliminate COVID-19 on surfaces.

Increased Frequency

Modified Sports Complex hours to allow for additional cleaning and disinfecting of high-touch surfaces throughout the complex.

Sanitizing Stations

Hand and equipment sanitizing stations will be readily available throughout the complex.

Reinforced Protocols

Constant reinforcement of front-of-the-house and back-of-the-house sanitation procedures.

OPERATIONS

We will carefully open with a phased approach to ensure confidence and peace of mind for members and our team. The following procedures and operational protocols are in place during Phase 1 of our reopening plan beginning Friday, June 5, 2020.

Modified Hours

Monday – Sunday 9am-9pm

Reservations must be made 24 hours in advance.

Reservations

During Phase I of reopening Cool Springs we are requiring all individuals to reserve their time on our campus by calling 412-831-8500 with at least 24 hour’s notice.

GENERAL

All customers are encouraged to follow the guidance of the CDC.

Water Bottles

Guests are to bring their own pre-filled water bottle.

Employee Precautions

All team members will be required to wear protective face coverings.

Guest Precautions

All guests will be subject to a temperature check upon entrance to Sports Complex.

Equipment

Must bring own equipment to the facility.

Protective Face Coverings

Guests are required to wear face coverings in common areas and when interacting with other guests and staff, but not required to wear protective face coverings during exercise.

Social Distancing Guidelines

Follow 6’ social distancing guidelines. Do not congregate.

Hand Washing

Wash hands frequently with soap and water for at least 20 seconds or use hand sanitizer provided throughout facility.

Not Feeling Well?

Please stay home when you are sick.

Check-In

Please have your I.D. ready to show upon arrival.
Reservations may be made 24-hours in advance.
A temperature check for all guests will be done with Touchless Thermometers.
Social distancing markers will be available to guide the check-in process.
Hand sanitizing stations will be available.

Common Areas

Casual seating will be removed or spread out to allow for proper social distancing.
Additional hand sanitizing stations will be located throughout the building.
Please refrain from congregating in hallways or small rooms as this impedes our ability to safely distance our guests.

IN THE COMPLEX

In addition to our extensive cleaning efforts including the use of EPA-registered, virus-killing disinfectants, the following procedures and operational protocols are in place during Phase I of our reopening plan beginning Friday, June 5, 2020.

Locker Rooms will be closed.

Fitness Equipment will be closed.

COURT SPORTS

Court occupancy consistent with governmental orders and guidelines.
Players are required to maintain a safe social distance when entering and exiting a court.
For safe social distancing, avoid any physical contact with another player
Place personal belongings at least 6 feet apart from another players.

We recommend players do not change ends between play; or if it is necessary, change ends on opposite sides of the net
Make sure to bring your own equipment.

Protect Yourself & Others

While enjoying our clubs, please follow the current CDC guidelines about how to help prevent the spread of the COVID-19 virus:

Wash your hands vigorously and frequently
Use a hand sanitizer that’s at least 60% alcohol
Keep 6 feet apart from other people
Avoid touching your face
Masks and gloves are encouraged but not required
Avoid contact with people who are sick

Stay Home if You are Sick

Remember that COVID-19 may be spread by people who are asymptomatic. But if you have a fever, a cough, shortness of breath or even just feel a little run down, don’t take a chance—stay home.

Help Boost Your Immune System

Now more than ever, it’s essential to prioritize our health by helping our bodies better fight and recover from illness.

Get at least 20 minutes a day of exercise to prime the immune system, help combat bacteria and viruses. Even low-intensity exercise like going for a walk or slowing down with yoga or meditation helps by reducing stress.
Eat a nutrient-dense diet comprised of whole foods like meat, vegetables, fruits, nuts and whole grains while avoiding sugar, refined grains, processed or packaged foods.
Get at least 7 to 8 hours of sleep a night to help allow your body time to perform preventive maintenance, which helps bolster the immune system.
Spend time outdoors to help naturally boost your vitamin D levels and/or consider supplementing with vitamin D + K2.
For consumer educational purposes only and does not constitute medical advice, care, diagnosis, or treatment and is not intended to be a replacement or substitution for the medical advice, care, diagnosis, or treatment from a licensed medical practitioner.

This has been a difficult time and we know how important it is for our guests to have the confidence and peace of mind that they are returning to the safest environment possible. If you have any questions, please contact us today at info@playcoolsprings.com to learn more about your options.